Templates Frameworks and analysis
Presentation · 5 slides
Customer journey map template for PowerPoint
The stages a customer goes through, and what they need at each one.
Free: it uses no credits. You get your own copy to edit, in the look you pick here.
Or fill it in from your files. Attach your documents, notes or data and Claravo writes each part of the Customer journey map from them, with its source. A part your files say nothing about keeps its question rather than a guess. This uses AI and counts as one creation.
Fill it in from my filesLook: Plum
- Consulting
- Executive Dark
- Minimal
- Editorial
- Product
- Data Report
- Forest
- Warm
- Midnight
- Clean Blue
- Slate
- Ledger
- Navy and Gold
- Teal Office
- Electric
- Sunset
- Cobalt Pop
- Citrus
- Studio
- Magazine
- Blueprint
- Gallery
- Retro
- Neon Night
- Carbon
- Aurora
- Plum
- Night Blueprint
- Pastel
- Blush
- Mint
- Sand
- Sky
When to use it
Use it to find where customers drop off or get frustrated.
How to use it
- Make your own copy. It opens in the editor, where you can change the theme and edit anything.
- Fill in the fields below, and answer the question each slide asks with your own content and numbers.
- Download it as an editable PowerPoint file, or as a PDF. The file is reopened and checked before it is offered.
Slide by slide
- [subject] Customer journey map · [date]
- What this analysis must answer Which decision does this Customer journey map inform? Who will act on it, and by when? Which sources is it drawn from?
- Customer journey map Aware, Consider, Buy, Use, Recommend
- What follows Which parts matter most, and why? How do the parts connect? What will we do differently because of this?
- Next steps The decision this analysis asks for.
Fields to fill
Fill them once in the editor, or from a spreadsheet to make one copy per client. Where a slide needs content, it asks the question it must answer instead of showing a made-up answer.
{{subject}}{{date}}