Refunds and cancellation

Cancelling a plan

• A personal plan is cancelled in Settings, under your plan. A team's Team plan is cancelled by a team admin on the team's page.
• Cancelling takes effect at the end of the period already paid for: the plan stays until then, nothing more is charged, and the account (or the team) then moves to the free plan. Your decks and documents stay.
• A paid plan renews automatically until it is cancelled.
• A change in a Team plan's seats starts from the next billing period, with no charge or refund for part of a period.
• Payments are taken by Razorpay, on Razorpay's own payment page. We never see your card, UPI or bank details.

What is counted

• Counted: each deck, document or carousel Claravo makes, and each rebuild from its outline unless a plan says rebuilds are free, with or without a language model.
• Counted: an AI-written Adapt copy, as one creation, when it rewrites at least one slide; and a translated copy, as one creation, when it translates at least one slide.
• Counted: Improve the writing and an Ask AI request for the whole deck, each as one creation, when you apply a result that rewrites at least one slide and it is saved. Making a preview, discarding it, or an Apply that is refused costs nothing, and several previews followed by one Apply cost one.
• Deep web research can count as more than one creation, as each plan says, once the web search has run, even when no page could be cited. It counts as one when the research fails or does not run.
• Premium quality can count as more than one creation, as each plan says; so can rebuilding a Premium deck from its outline on a plan that counts rebuilds. With deep research too, the extra creations add up.
• Not counted: turning one kind into another, importing a PowerPoint file, copies from a template, and filled-in merge copies.
• Not counted: editing by hand, exporting, sharing and presenting.
• Never counted: a run that fails or that you cancel.
• Ask AI requests about one slide are not creations. Every Ask AI request, Improve the writing included, is counted apart, against their own allowance on each plan.
• You see how many creations you have left before each run.

Ask AI is limited to 60 requests an hour for everyone.

• Free: 3 creations a month; Ask AI, Adapt, the assistant and every other AI tool, paid from your credits; no deep web research (standard research is included); no Premium quality (Standard is included).
• Pro: 40 creations a month; Ask AI, Adapt, the assistant and every other AI tool, paid from your credits; deep web research, paid from your credits; premium quality, at twice the credits.
• Team: 40 creations a month for each seat, shared by the team; Ask AI, Adapt, the assistant and every other AI tool, paid from your credits; deep web research, paid from your credits; premium quality, at twice the credits.

Refunds

• Your first payment for a plan can be refunded in full if you ask within 7 days of it. Renewals, later payments and extra seats are not refunded, except as below or where the law requires it. After a refund the plan ends at once and the account moves to the free plan.
• If you are ever charged for two subscriptions at once, tell us: we cancel one and refund it.
• If we change the terms or the price during a period you have already paid for and you do not agree, you can ask for a refund of the time left (see the terms).
• To ask for a refund, write to support@claravo.ai with the account's email address and the payment's date.
• A refund includes the GST you paid on it, and comes with a credit note against the payment's tax invoice.

Questions

See the contact page, or the terms of use for how plans work on Claravo.